Website Terms and Conditions

INTRODUCTION

These general conditions of use of the Website regulate the terms and conditions of access and use of www.chiclove.com , hereinafter the “Website” , property of CHIC LOVE FASHION BRAND, SL, with address at Calle Azalea, 1 Building F 1st Floor, CE Miniparc I, 28109 Alcobendas (Madrid) and with Tax Identification Number B85903649, hereinafter, "THE COMPANY", which the user of the Website must read and accept to use all the services and information that are provided from the Website.

The user, as well as THE COMPANY, owner of the Website, may be jointly referred to as the parties.

The mere access or use of the Website, all or part of its contents and services means full acceptance of these conditions of use.

The provision and use of the Website is understood to be subject to strict compliance with the terms set out in these conditions of use of the Website.

GENERAL CONDITIONS OF USE

These general conditions of use of the Website, hereinafter “General Conditions of Use” regulate access and use of the Website, including the contents and services made available to users on and/or through the Website, either by THE COMPANY, either by its users or by any third party. However, access and use of certain content and/or services may be subject to certain specific conditions.

MODIFICATIONS

THE COMPANY reserves the right to modify these General Conditions of Use at any time. In any case, it is recommended to consult them periodically, as they may be modified.

INFORMATION AND SERVICES

Users can access different types of information and services through the Website. THE COMPANY reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the information and services offered from the Website. The user expressly acknowledges and accepts that at any time THE COMPANY may interrupt, deactivate and/or cancel any information or service. THE COMPANY will make its best efforts to try to guarantee the availability and accessibility of the website. However, sometimes, for reasons of maintenance, updating, change of location, etc., access to the Website may be interrupted.

AVAILABILITY OF INFORMATION AND SERVICES ON THE WEBSITE

THE COMPANY does not guarantee the continuous and permanent availability of the services, being thus exonerated from any responsibility for possible damages caused as a result of the lack of availability of the service due to force majeure or errors in the telematic networks for the transfer of information. data, beyond their control, or due to disconnections carried out for improvement or maintenance work on computer equipment and systems.

In these cases, THE COMPANY will make its best efforts to return the services to their full availability, as well as to notify of their possible lack of availability.

THE COMPANY will not be responsible for the interruption, suspension or termination of information or services. Likewise, it is not responsible for possible omissions, losses of information, data, configurations, improper access or violation of confidentiality that originate from technical problems, communications or human omissions, caused by third parties or not attributable to THE COMPANY.

Nor will it be liable for damages caused by computer attacks or caused by viruses that affect computer programs, communications systems or equipment used by THE COMPANY, but manufactured or provided by a third party.

THE COMPANY may, at its sole discretion, deny, withdraw, suspend and/or block at any time and without prior notice access to information and services to those users who fail to comply with these rules.

RESPONSIBILITY OF THE WEBSITE

Except in cases where the Law expressly imposes otherwise, and exclusively to the extent and extent to which it imposes it, THE COMPANY does not guarantee or assume any responsibility with respect to possible damages and losses caused by the use and utilization of the information, data and services of the Website.

In any case, THE COMPANY is excluded from any liability for damages that may be due to the information and/or services provided or supplied by third parties other than THE COMPANY. All responsibility will be that of the third party, whether supplier or collaborator.

USER OBLIGATIONS

The user must respect these General Conditions of Use at all times. The user expressly states that he or she will use the Website diligently and assume any responsibility that may arise from non-compliance with the rules.

The user undertakes, in those cases where data or information is requested, not to falsify his or her identity by impersonating any other person. The user accepts that the use of the Website will be carried out for strictly personal, private and particular purposes. The user may not use the Website for activities contrary to the Law, morality and public order, as well as for prohibited purposes or that violate or injure the rights of third parties.

Likewise, the dissemination, storage and/or management of data or content that infringes the rights of third parties or any regulations regulating intellectual or industrial property rights is prohibited.

The user may not use the Website to transmit, store, disclose, promote or distribute data or content that carries viruses or any other computer code, files or programs designed to interrupt, destroy or damage the operation of any computer program or equipment or telecommunications.

The user undertakes to indemnify and hold THE COMPANY harmless for any damage, loss, sanction, fine, penalty or compensation that THE COMPANY has to face as a result of the user's failure to comply with the obligations contained in this document.

PERSONAL DATA

The information or personal data provided by the user will be treated in accordance with the provisions of the Privacy Policy included on this Website.

LINKS TO OTHER WEBSITES

THE COMPANY does not guarantee or assume any type of responsibility for damages suffered by access to third-party Services through connections, links or links of the linked sites or for the accuracy or reliability of the same. The function of the links that appear is exclusively to inform the Client about the existence of other sources of information on the Internet, where they can expand the Services offered by the Portal.

THE COMPANY will in no case be responsible for the results obtained through said links or for the consequences that arise from access by Clients to them. These third-party Services are provided by them, so THE COMPANY cannot and does not control the legality of the Services or their quality. Consequently, the Client must exercise extreme caution in the assessment and use of the information and services existing in third-party content.

INTELLECTUAL AND INDUSTRIAL PROPERTY

All contents, brands, logos, drawings, documentation, computer programs or any other element susceptible to protection by intellectual or industrial property legislation, which are accessible on the Website correspond exclusively to THE COMPANY or its legitimate owners and are expressly reserved. all rights over them. The creation of hypertext links (links) to any component element of the Website is expressly prohibited without the authorization of THE COMPANY, provided that they are not to a section of the Website that does not require identification or authentication for access, or is restricted.

In any case, THE COMPANY reserves all rights over the contents, information, data and services held thereon. THE COMPANY does not grant any license or authorization of use to the user regarding its contents, data or services, other than that expressly detailed in these General Conditions of Use.

APPLICABLE LAW, COMPETENT JURISDICTION AND NOTIFICATIONS

These General Conditions of Use are governed and interpreted in accordance with the Laws of Spain. The courts and tribunals of Spanish territory will be competent for any claim. All notifications, requirements, requests and other communications that the User wishes to make to THE COMPANY, owner of this Website, must be made in writing and will be understood to have been correctly made when they have been received at the following address: info@chiclove.com .

IDENTIFICATION OF THE RESPONSIBLE FOR THE WEBSITE

This website www.chiclove.com (hereinafter, “Website”) is operated by:

CHIC LOVE FASHION BRAND SL
TRADENAME:	Chic & Love
REGISTERED ADDRESS:	Azalea, 1 Building F 1st Floor CE Miniparc I, 28109 Alcobendas, Madrid
NIF:	B85903649
CONTACT:	PHONE:	916 574 720
	E-MAIL:	info@chiclove.com
PUBLIC REGISTER:	Volume: 27545 Folio: 72 Section: 8 Sheet: M-496392

This document establishes the terms and conditions governing the purchase through the Website owned by Chic Love Fashion Brand SL (hereinafter, “THE COMPANY” or “CHIC & LOVE”), of the products and services therein. offered (hereinafter, the “General Conditions of Sale” or “GCV”)

ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

By placing an order through the Website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts. If you place the order on behalf of a legal entity, you declare that you have sufficient capacity to represent said legal entity and to accept these GTC.

Likewise, from the moment you place the order, after checking the boxes enabled on the purchase form, you accept and undertake to comply with these General Conditions of Sale. These GTC replace any other previous conditions reflected in any other document.

Consequently, read these GTC carefully before placing an order through the Website.

The purchase will be understood to have been made at the registered office of THE COMPANY, indicated in the previous section.

THE COMPANY has the right to review and modify these GCS at any time and without prior notice. However, these changes will not have any effect on orders processed and sent prior to the corresponding modification.

PERSONAL DATA

The information or personal data that you provide us will be treated in accordance with the provisions of the Privacy Policy included on this Website. By using this Website you declare that the information and data provided are true, accurate and correspond to reality.

CORRECTION OF ERRORS IN THE ENTRY OF DATA

The information or personal data provided during registration on the Website, or during the purchase procedure, may be corrected through your customer profile at any time. In the event that payment has already been made and it is necessary to modify any information that may affect the shipping of the products, subsequently contact our Customer Service.

PURCHASING PROCESS

Before starting the purchasing process you must keep in mind that all the products that can be purchased on our website www.chiclove.com are products manufactured exclusively for Chic Love Fashion Brand, SL

Product colors may change significantly due to monitor settings.

If the buy button does not appear, it is due to lack of stock or product availability. You can write to info@chiclove.com to find out when it will be available.

The purchasing process will be carried out in Spanish and consists of several steps that are summarized below:

(i) Start of the purchasing process

Search among the Chic & Love products for the one you need or want to buy and select it
Check on the tab what you want and select the number of units
Click on the button: add to cart
Check that the order is correct and click on place order

(ii) Formalization of the Order

When you have entered all the shipping and billing information in the purchase or registration form, you have selected the shipping method you want and you verify that the added products are correct, you will need to read and accept our “Privacy Policy”, our “Terms and Conditions of Use of the Website” and these “General Conditions of Sale”.

(iii) Order Confirmation

We will notify you of the Order Confirmation to the email address that you indicated in the purchase form, which will be effective from the date of shipment.

(iv) Shipping and delivery of the order

a) Shipping

Once the Order Confirmation is received, we will send you the product or products purchased through the Website, to the postal address indicated in the order form, which cannot correspond to a post office box or public places, such as the street. public, squares, stations, airports or other similar.

Below we indicate the delivery locations, shipping cost and delivery times (we only ship to mainland Spain, not to the Balearic Islands or the Canary Islands or Ceuta or Melilla).

Spain (Peninsula)

Shipping cost €4.95
Free shipping from €39.95
Delivery time 2 – 3 business days*

*It may take up to 5 business days during promotion periods.

b) Delivery

Delivery will be made within the deadlines indicated in the previous section from the confirmation of the order, to the postal address that you have included in the order details, except in the case of force majeure.

The risk of the product will be your responsibility from the moment of its delivery, so from that moment on you will be solely responsible for it.

PRICE, PAYMENT AND BILLING METHODS

All prices are in EUROS and will be those published on the Website at the time you placed the order.

All prices include Value Added Tax (VAT) in accordance with current legislation, however, depending on the shipping territory, costs and taxes related to shipping and processing of the order are excluded, which, where applicable, They will be informed and added to the final price.

Prices may change at any time, although any changes will not affect orders for which we have already sent you an Order Confirmation.

1. Payment methods

THE COMPANY, through the Website, accepts the following payment methods:

Credit/debit card

You can pay using debit or credit cards.
Your credit card details are sent directly to the Stripe payment gateway. The website has an SSL (Secure Sockets Layer) certificate and PCI DSS v3.2, a global security standard that ensures that data is sent between the sending and receiving system in an encrypted manner.
No one in THE COMPANY can have access to your credit card information, neither during payment nor subsequently.
If your bank authorizes payment with your card, we will take care of processing your order.

PayPal

PayPal allows any business or individual consumer with an email address to send and receive payments securely. In the “Pay with PayPal” option, you can access the secure PayPal website. Once there, if you already have a PayPal account, you can authorize the payment.
If you do not yet have a PayPal account, you can register for free, including your debit or credit card, and you can make payments for your orders. Using PayPal as a means of online payment is secure.

2. Billing

You can ask us to issue an invoice for the purchase made whenever you wish by contacting us through our email info@chiclove.com or by calling one of the following telephone numbers: 91 657 47 20

It will be sent to you to the email address you indicate and it will be sent in Spanish, although you can inform us at any time of your willingness to receive an invoice in paper format, in which case we will issue and send the invoice in that format.

The electronic invoice will be archived on our servers for 5 years, counting from the moment it was sent to you by email.

This way you can request it, in case of loss, for example, through our customer service.

LEGAL GUARANTEE IN CASE OF DEFECTIVE PRODUCT

As a consumer you have the right to be protected for a period of time against existing defects or lack of conformity with the products. If the product is delivered defective, in poor condition or is different from what you ordered, you can make use of this guarantee.

This mandatory guarantee implies a series of rights that you can exercise:

Repair
Substitution
Price reduction
Contract termination

Repair and replacement

If the product is defective or does not conform to the one you purchased, you can choose between repair or replacement, as long as one of these two options is not objectively impossible or disproportionate.

Substitution

It will be free, as will the cost related to it, especially the shipping and return costs that may arise from the sending of the new product and the return of the previous one.
It will be carried out within a reasonable period of time and without major inconveniences, taking into account the nature of the products and their purpose.
Once you request the replacement, the warranty period is suspended until we deliver the new product to you. The new product does not have a new warranty period, but continues with the initial one.
If the new product continues to be non-compliant with the one originally purchased, you will be able to choose: its repair (unless it is disproportionate), the price reduction or the termination of the contract (both explained later).

Repair

It will be free, as well as the cost related to it, especially shipping costs, costs related to labor and materials.
It will be carried out within a reasonable period of time and without major inconveniences, taking into account the nature of the products and their purpose.
Once the product has been delivered for repair, the warranty period is suspended until we return it to you repaired.
Once we have delivered the repaired product to you, for the next 6 months we are responsible for any repair defects that may arise.
Furthermore, if the repaired product continues to be non-compliant with the one originally purchased, you can choose: its replacement (unless it is disproportionate), the price reduction or the termination of the contract (both explained later).

Price reduction and Contract Termination:

Price reduction

You will be able to exercise this right when you cannot choose repair or replacement and for those cases in which these have not been carried out within a reasonable period of time and without major inconveniences.
It will be proportional to the difference between the value of the non-defective or non-conforming product as purchased and the value of the defective or non-conforming product as purchased.

Contract termination

You will not be able to exercise this right if the lack of conformity is minor.
For the rest of the cases, you can exercise when you cannot choose the repair or replacement and for those cases in which these have not been carried out within a reasonable period of time and without major inconveniences.

How long do I have these rights?

New products: 2 years from the day appearing on the invoice or purchase receipt, or on the delivery note if it is of a later date.

How do I exercise them?

You must contact us through the following email at info@chiclove.com or by calling the following phone number: 91 657 47 20 where we will tell you how to proceed.

Note that:

You must inform us of the defect or lack of conformity within 2 months from when you become aware of it , since you will be responsible for any damages caused to us by the delay in your communication. However, you maintain the rights mentioned above.

It is understood that the product does not present a defect or is in accordance with the one purchased, provided that:

It fits the description made by THE COMPANY and has the qualities that have been indicated on this Website.
Be suitable for the uses to which products of the same type are ordinarily intended.
And, present the usual quality and performance of a product of the same type that are reasonably expected taking into account the nature of the product and, where appropriate, the public statements about the specific characteristics of the products that we could have made.

LEGAL RIGHT OF WITHDRAWAL AND RETURNS

In accordance with Royal Legislative Decree 1/2007, of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws (hereinafter, “Royal Decree 1/2007 ” ), in the event that you have the status of consumer, as said term is defined in the aforementioned regulation, you will have the right to withdraw from the sale within a period of 14 calendar days from receipt of the products object of the sale without need to justify your decision and without penalty of any kind, unless the sale refers to some of the products and/or services detailed in article 103 of the aforementioned law, among which are, but not limited to: The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

How do I exercise my right?

You must notify your decision to withdraw from the purchase and sale contract through an unequivocal statement sent by email to the address info@chiclove.com or by postal mail to the address Azalea, 1 Edificio F Planta 1ª CE Miniparc I, 28109 Alcobendas ( Madrid), which includes your contact information, the order reference, delivery date and a photocopy of your DNI/NIF.
To make web returns, you can return or deliver the goods directly to us through ordinary mail, with the costs of said shipment being your responsibility in the case of a voluntary exchange or return. That is, it is not a fault, defect or breakage that is the responsibility of Chic & Love. If it is our responsibility, we will take care of the shipping. To manage changes or returns you can do so by email ( info@chiclove.com )

To comply with the withdrawal period, it is sufficient for the communication regarding the exercise of the aforementioned right to be sent before the corresponding period expires.

In case of withdrawal in accordance with this Clause, THE COMPANY will return all payments received in relation to the purchase subject to withdrawal, including the delivery costs that you may have paid corresponding to the cheapest shipping option offered, no later. of the 14 days following the day on which THE COMPANY receives the aforementioned communication. However, any costs that may arise from returning the products will be your responsibility.

THE COMPANY may make said refund using the same payment method that you would have used for the initial purchase transaction unless another payment method is expressly agreed. Notwithstanding the foregoing, THE COMPANY may withhold the refund until it has received the goods that are the subject of the sale or until you have presented proof of their return, depending on which condition is met first.

CUSTOMER SERVICE

In any case, for any incident or claim you can send an email to info@chiclove.com or call 91 657 47 20. You can also contact us through our social networks.

COMPANY RESPONSIBILITY

THE COMPANY is not responsible for (i) those losses that were not attributable to any breach on its part, (ii) business losses (including lost profits, income, benefits, contracts, data or unnecessary expenses incurred) (iii) those indirect or consequential losses that were not reasonably foreseeable by both parties at the time the contract for the purchase of the products was formalized.

Nothing in these conditions limits or excludes our liability in the event of misrepresentation, death or personal injury attributable to our negligence or intent.

Please note that this has no effect on your legal rights as a consumer under Royal Decree 1/2007, nor on the right to return products in accordance with clause 8.

WRITTEN COMMUNICATIONS

By using this Website, you agree that most of said communications with THE COMPANY will be electronic. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that THE COMPANY sends you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

NOTIFICATIONS

In accordance with the provisions of clause 11 above and unless otherwise stipulated, THE COMPANY may send you communications either to the e-mail or to the postal address provided by you when placing an order.

Notifications will be deemed to have been received and properly made 24 hours after an email has been sent, or 3 days after the postage date of any letter. To prove that notification has been made, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , which was sent to the email address that you had specified when placing the order.

TRANSFER OF RIGHTS AND OBLIGATIONS

In the event of a purchase through this Website, these GTC are binding for both you and THE COMPANY, as well as for the respective successors, assigns and assigns.

You may not transmit, assign, encumber or in any other way transfer your contractual position or any of the rights or obligations derived from it in your favor or for you, without having obtained the prior written consent of THE COMPANY.

PARTIAL NULLITY

If any of these GCS are declared null and void by a firm resolution by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity, and the null or inapplicable clause will be replaced by another that can assimilate to the previous one in the most appropriate way possible.

FORCE MAJEURE

Neither you nor THE COMPANY will be responsible for failure to comply with these GTC as a result of force majeure beyond your control. A cause of force majeure shall be understood as any act, event, lack of performance, omission or accident that is beyond reasonable control, and in particular and for purely illustrative and non-limiting purposes, the following: strikes, lockouts or other industrial action, disasters. natural disasters, civil commotion, threats or terrorist attacks, impossibility of using trains, ships, planes, motor transport or other means of transport, among others.

It will be understood that the obligations will be suspended during the period in which the cause of force majeure continues, and we will have an extension in the term to comply with said obligations for a period of time equal to the duration of the cause of force majeure.

APPLICABLE LAW AND JURISDICTION

The contract for the purchase of products through this Website will be governed by Spanish legislation. Any controversy that arises or is related to the use of the Website or with said contract will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals, with the corresponding court or tribunal being competent in accordance with current regulations.

Notwithstanding the above, if you are contracting as a consumer under the terms of Royal Decree 1/2007, nothing in this clause will affect the rights that current legislation may recognize you as such.

SHIPPING & RETURNS

IDENTIFICATION OF THE RESPONSIBLE FOR THE WEBSITE